Shipping policy

Shipping Policy

Effective: January 11, 2026

Overview

  • We ship orders for Fmlave.com as quickly and reliably as possible.
  • Processing is generally same day or next business day.
  • Delivery timeframes shown at checkout are estimates from carriers and may vary.
  • All contact information below is unified with our other policies.
  • Questions? Contact contact@fmlave.com · (+1) 626‑438-5510.

Processing & Fulfillment

  • Orders placed Sunday–Thursday ship on the next business day.
  • Orders placed Friday–Saturday ship on Monday.
  • Business days are Monday–Friday, excluding holidays.

Shipping Rates & Methods

  • Rates are calculated at checkout based on destination, weight, and service selected.
  • Any free‑shipping promotions or thresholds will be shown at checkout when applicable.
  • We recommend choosing a tracked service; tracking details are sent by email when available.

Delivery Timeframes

  • Domestic (U.S.): typically 6–7 days depending on carrier and destination.
  • Delivery may occur between 7:00 am and 9:00 pm local time.

Order Tracking

  • You will receive an Order Confirmation email after placing your order.
  • When your order ships, you will receive a Shipping Confirmation email with tracking (if available for your chosen service).
  • If you cannot find tracking, check your confirmation emails or contact Support.

Address Changes & Undeliverable Packages

  • Please review your shipping address before completing checkout.
  • After an order is processed, we may be unable to modify products, flavors, or addresses.
  • If a package is returned to our fulfillment center due to an invalid address, we can reship to a corrected address or refund product costs once processed.

Duties & Taxes (International)

  • International shipments may be subject to import duties and taxes imposed by destination countries.
  • These charges are not included in product or shipping prices and are the responsibility of the recipient.
  • Customs policies vary; please contact your local customs office for details.

APO/FPO/DPO & Military Addresses

  • We ship to APO/FPO/DPO addresses; transit times are typically longer.
  • Use the APO/FPO format (do not include city and country names) to ensure proper routing.

Restrictions

  • Some items may be restricted by local regulations. We comply with applicable laws and cannot ship prohibited items to certain regions.
  • If a shipment is rejected by customs or returned due to restrictions, we will refund product costs once the parcel is received and processed; shipping fees are not refundable.

Lost or Missing Packages

  • Check around your property and with neighbors; carriers may leave packages in secure locations.
  • For apartments, also check parcel lockers or the leasing/manager’s office.
  • Contact the carrier with your tracking number. If unresolved, email contact@fmlave.com.

Split Shipments & Backorders

  • To prevent delays, orders may ship in multiple parcels; you will receive separate tracking numbers when applicable.
  • Pre‑orders or backorders will ship when available; we will notify you via email.